Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of educational support services provided by Superdocs OÜ ("Company," "we," "our," or "us") and your access to our website. By engaging our services or using our website, you ("Client," "you," or "your") agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or website.

2. Company Information

Company Name: Superdocs OÜ
Registration Number: 14435463
Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, L. Koidula tn 38, 10150
Email: [email protected] Mobile phone +372 944110179
Jurisdiction: Republic of Estonia

3. Services Description

Superdocs OÜ provides educational auxiliary activities and support services, including but not limited to:

• Academic tutoring and mentoring
• Educational consulting and curriculum development
• Student support and guidance services
• Educational assessment and planning
• Training and workshops
• Other educational support services as agreed upon

Our primary service area is Azerbaijan, though services may be provided in other locations as agreed.

4. Service Agreement and Scope

4.1 Service Engagement

Services are provided based on individual agreements established through consultation and mutual agreement. Each service engagement will specify:

• Scope of services to be provided
• Duration and timeline
• Fees and payment terms
• Specific terms and conditions
• Expected outcomes and deliverables

4.2 Service Modifications

We reserve the right to modify, suspend, or discontinue services with reasonable notice. Material changes to ongoing services will be communicated in advance and may require mutual agreement.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information necessary for service delivery
• Participating actively and cooperatively in the educational process
• Meeting payment obligations as agreed
• Respecting the professional relationship and boundaries
• Providing feedback and communicating concerns promptly
• Complying with applicable laws and regulations

6. Fees and Payment Terms

6.1 Service Fees

Fees for services will be established through individual agreements and may vary based on:

• Type and scope of services
• Duration and intensity of engagement
• Customization requirements
• Geographic considerations

6.2 Payment Terms

Unless otherwise agreed:

• Payment terms will be specified in individual service agreements
• Invoices are typically due within 30 days of issue
• Late payments may incur additional fees
• Services may be suspended for overdue payments

6.3 Refund Policy

Refund policies will be specified in individual service agreements. Generally, refunds are considered on a case-by-case basis for services not yet delivered.

7. Intellectual Property

7.1 Company Materials

All educational materials, methodologies, assessments, and content developed by Superdocs OÜ remain our intellectual property unless otherwise agreed in writing.

7.2 Client Materials

Clients retain ownership of their original materials and information. By engaging our services, clients grant us a limited license to use their materials for service delivery purposes.

7.3 Collaborative Works

Materials developed collaboratively will have ownership and usage rights specified in individual service agreements.

8. Confidentiality

We maintain strict confidentiality regarding:

• Student academic information and records
• Personal and sensitive information
• Institutional strategies and plans
• Proprietary educational content

Confidential information will not be disclosed except as required by law or with explicit consent.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• Educational outcomes cannot be guaranteed
• Clients assume responsibility for implementation of recommendations

10. Professional Standards

Superdocs OÜ adheres to professional educational standards and ethical practices:

• Maintaining professional competency and qualifications
• Providing services within areas of expertise
• Respecting cultural and individual differences
• Maintaining appropriate professional boundaries
• Continuous professional development and improvement

11. Termination

11.1 Termination by Client

Clients may terminate services with reasonable notice. Termination terms and any applicable fees will be specified in service agreements.

11.2 Termination by Company

We may terminate services in cases of:

• Non-payment of fees
• Breach of these Terms
• Inappropriate or harmful behavior
• Circumstances that prevent effective service delivery

12. Data Protection and Privacy

We are committed to protecting personal data in accordance with GDPR and Estonian data protection laws. Please refer to our Privacy Policy for detailed information about data handling practices.

13. Governing Law and Jurisdiction

These Terms are governed by Estonian law. Any disputes will be resolved through Estonian courts, with Tallinn as the agreed jurisdiction. We encourage resolution through discussion and mediation before formal legal proceedings.

14. Force Majeure

We are not liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or emergencies
• Government actions or regulations
• Technical failures or cyber incidents
• Health pandemics or public health measures

15. Modifications to Terms

We may update these Terms periodically to reflect changes in our services or legal requirements. Material changes will be communicated to active clients, and continued use of services constitutes acceptance of updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

17. Website Use

Additional terms for website use:

• Website content is for informational purposes
• Users must not misuse or attempt to damage the website
• We reserve the right to restrict access for inappropriate use
• Cookie usage is described in our Cookie Policy

18. Contact Information

For questions about these Terms or our services, please contact us:

Email: [email protected] Mobile phone +372 944110179
Address: Superdocs OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, L. Koidula tn 38, 10150