Privacy Policy

1. Introduction

Superdocs OÜ ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our educational support services or visit our website.

We are registered in Estonia (Registration Number: 14435463) and comply with the European Union's General Data Protection Regulation (GDPR) and Estonian data protection laws.

2. Data Controller Information

Company: Superdocs OÜ
Registration Number: 14435463
Address: Harju maakond, Tallinn, Kesklinna linnaosa, L. Koidula tn 38, 10150
Email: [email protected] Mobile phone +372 944110179

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and contact details (email, phone number, address)
• Educational background and academic information
• Professional or institutional affiliation
• Service preferences and requirements
• Communication records and correspondence
• Payment and billing information (when applicable)

3.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device and operating system details
• Website usage patterns and analytics
• Cookies and similar tracking technologies
• Referral source and navigation data

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide educational support services and respond to your inquiries
• Communication: To contact you regarding our services, updates, and important information
• Improvement: To enhance our services and website functionality
• Legal Compliance: To meet legal obligations and regulatory requirements
• Marketing: To send educational updates and service information (with your consent)
• Security: To protect our services and users from fraud and security threats

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary to perform a contract with you
• Legal Obligation: When we must process data to comply with legal requirements
• Legitimate Interest: When processing is necessary for our legitimate business interests

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist in delivering our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Generally:

• Contact inquiries: 3 years from last contact
• Service records: 7 years after service completion
• Website analytics: 24 months
• Marketing communications: Until you withdraw consent

8. Your Rights

Under GDPR and Estonian law, you have the following rights regarding your personal data:

• Access: Request access to your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit the processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at [email protected] Mobile phone +372 944110179.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices
• Secure data storage and backup procedures

10. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie practices, please see our Cookie Policy.

12. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected] Mobile phone +372 944110179
Address: Superdocs OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, L. Koidula tn 38, 10150

15. Supervisory Authority

You have the right to lodge a complaint with the Estonian Data Protection Inspectorate if you believe we have not handled your personal data in accordance with applicable law:

Estonian Data Protection Inspectorate
Website: www.aki.ee
Email: [email protected]